★★★★★ 1
Stay away - terrible company!
Color: Black04, Color: Black04
Updated review - after interacting with the company I am making this a 1 star review from 5 start. After only 10 months, the robot entirely failed. Completely non-working. I contacted the company for warranty replacement and immediately began having issues. The company dragged me first through a week-long, slow back and forth question process asking me questions like "are you sure you plugged it in?". After finally determining the product required replacement, they immediately got weird. First they said I would have to pay to ship the robot back to them (despite it clearly being a manufacturing defect that it had failed so quickly after purchase, especially considering the excellent care/condition I kept the robot in) . Then they said "it may or may not be covered under warranty". It was clear they didn't want to honor the warranty. Then they sent me messages quibbling about how old my machine was, basically saying it might be too old. This is despite the $650 machine only being 10 months old, which is not old at all. We all expect a $650 machine to last longer than 10 months. Finally, they say "they will check it out" but were still very evasive about the warranty and clearly not wanting to honor it. So I sent them my machine, which was clean, with fresh parts, and in great condition other than not turning on. Today, I got a shipment back from them. See attached picture. They sent me back somebody else's used machine as a replacement. The machine came in a sloppily packaged box that showed no care in packaging. The machine itself is covered in somebody else's dirt, completely filthy, covered in dents/scratches, and the parts are worn out and needing replacement. I have contacted the company and asked them to immediately resolve this disgrace. Providing me a machine in this poor of condition is likely a violation of warranty law, since they have provided me back something worse than I sent them. Shame on roborock. I will never purchase from this company again. This shows no professionalism or customer care of the company. Do not buy this company. Their customer service is awful and they will not honor the warranty.
Previous review (before this vacuum broke after only 10 months and I had to interact with the company):
I've had this machine for 6 months now with zero issues. I run it 1-2/x per day so at this point, it's had hundreds of run cycles. I'll tell you upfront - I have all hardwood floors with some small kitchen and bathroom rugs. So I don't know how this works on carpet. I also have no stairs, so I don't know about stairs. I have 2 dogs who shed and track dirt everywhere.
I've owned robot vacuums for about 15 years now, ever since they started coming out. Over the years I've owned roombas, eufy, neato, and roborock. This is my favorite robot vacuum yet and I've been very pleased with it. As with all robot vacuums, you have to pick your floor up or it will get stuck on things. I purchased this on a Black Friday sale and got a great price - I recommend waiting for a good sale.
Pros:
-Has great, systematic navigation that makes cleaning time very fast. I have about 800 sq ft and it can vacuum in 30 minutes and mop in deep mode in 45 minutes. Also much better than previous robots I've owned.
-Good obstacle detection for furniture, it is very good at not running into things. Much better than my previous robots.
-Mop is a very nice feature. I like it a lot and my floors feel much cleaner with it. I use the Roborock mopping solution. I find it gives a better clean. You need very little per tank, so a bottle lasts forever. The mop is like a swiffer, so don't expect deep cleaning. I use the mop function every day so the dirt never builds up, and it works just fine. Mop deposits very little water, so dry time is fast. Huge plus since I have dogs, I don't have to worry about them running through water and making a mess. I can run this with my dogs present without issue. I would buy the extra mop pads online so you can always have clean ones. I swap the mop pad for a clean one every day.
-Vacuum works pretty well. Picks up most things on my hardwood floors, but I can still feel a small amount left behind. If you turn the mop on with the vacuum, everything feels picked up to me (very clean floors!).
-Better at not getting stuck on kitchen/bath rugs than my other robots, but can happen occasionally. Maybe 1 out of every 10 cleans I find it gets stuck on them.
-Great battery life. One vacuum runs takes about 25% of the battery for my 800 sq. ft.. This is really nice, because I can run it multiple times per day (every time I leave the house) to always have clean floors.
-App works just fine. I like it having it though because I can set it to vacuum before I leave and then turn the "deep mop mode" on while I'm running errands, so it's nicely mopped when I return.
Cons:
-I wish the height were less (lower profile). It is too tall to get under my dresser and coffee table, which my other robots were able to do with no problem.
-Cannot detect cords or other very low profile obstacles. All robots have this problem. Pick up your floors before running.
-App is very slow to load.
-Vacuum leaves small, but negligible amount behind. I find this comparable to other robots, so for me it's not a big issue - just what I expect from a robot. Mop takes care of what is left, so it's no problem.
-The washable filters aren't so great as in they're not really washable. They take days to dry once you wash them, so unless you are cycling between another dry filter, that's a big inconvenience. I've also had several filters mold after washing them, making them unusable again. For me, I've stopped washing them for these reasons and just treat them as disposable.
-When you run the vacuum with the mop, a little water does get in the vacuum brush area. This causes some dirt to accumulate (muddy-esque) on some of the parts. I wipe it down when I replace the mop head to prevent accumulation, so it is something you have to take care of.
Unknown:
-I can't comment on customer service, because I've never had to use them. I guess that's good because nothing has broken!
-I don't have stairs so I can't comment on that. In my experience, most robots need a block set up to prevent cliff drops even if they advertise at being able to avoid stairs, so I would assume this is the same.
-I don't have thick carpeting. Most robot vacuums don't have enough suction for thick carpeting so a regular vacuum is needed, while using this for "surface" cleaning.
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Reviewed in the United States on December 17, 2022